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How to Virtually Fest | Online Showtimes

Supported Operating Systems

  • Windows 7+
  • Intel-based Macs with OSX 10.12+
  • iOS 12+
  • Android 9+

Supported Browsers

  • Chrome 77+
  • Edge 84+
  • Firefox 71+
  • Safari 12.1+
  • Chrome for android 78+
  • Firefox for android 78+
  • iOS safari 12+

Before the Online Showtime

  • When you make a purchase, you’ll receive a confirmation email that has your unique access code for each online showtime.
  • Each online showtime has its own access code. For example, if you buy a ticket to three different online showtimes in one purchase, you will have three unique access codes available in your email confirmation.
  • It is your responsibility to keep the confirmation email and access code safe; reminders are not being sent to you.
  • If two persons in one household are sharing the same screen/device to watch the films and discussions, you only need to secure one ticket.
  • IMPORTANT: Make sure you have autoplay videos enabled for this site. If you don’t, functionality of the live screening will be impaired.  If you have turned this off, or notice that when a video loads, it does not automatically play, please enable autoplay for this site. Here are the instructions for Safari, Firefox, and Edge.

Join the Virtual Screening Room

  • Click “Join Event” in your order confirmation email to open the website to watch the film(s).
  • You will be able to enter your access code as early as 30 minutes before the start of the online showtime.
  • Your access code can only be used one time, on one device, in one browser.
  • Before you use your code, please check the following:
    • You’re using the device and browser you would like to watch the online screening on.
    • If you plan to cast the online screening to your TV, make sure you are on the same WiFi network as your TV for best results.

Watch the Online Showtime

  • The online screening will start automatically.
  • Since the online screening is being live streamed, you will not be able to rewind.
  • You do not need to click anything throughout the viewing experience. Each part will play automatically, including the pre-show, screening and post-show Q&A.
  • Sit back and enjoy. You can watch it on your personal device, computer or on your TV.
  • If you have any trouble with playback, you can always refresh the page without losing access.

Cast To Your TV

There are two methods for watching the event on your television: Google Chromecast and Apple AirPlay.

Chromecast

  • If you have an external Google Chromecast set up with your TV or a TV with built-in Google Chromecast (TVs listed here), open the online showtime link in Chrome and follow these steps to cast the webpage’s video experience to your TV.
  • You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. 

Apple AirPlay

  • If you have an external Apple TV or a TV with built-in Apple Airplay (TVs listed here), open the online online screening link in Safari and follow these Play a web video on your HDTV steps.
  • You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button in the bottom right-hand side of the player.
  • If you see a black screen while watching content with AirPlay on your TV, you likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.

Watch On Your Phone or Tablet

iPhone/iPad

  • You can watch content using Safari on iOS 12 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Android Device

  • You can watch content using Chrome on Android 9.0 or later.

FREQUENTLY ASKED QUESTIONS (FAQS)

Q: How many times can I use my personalized code?
A: Each code can only be used once per browser.

Q: What if I need to restart my computer or browser?
A: As long as you are using the same browser, you can still use the same code. If you must use a new browser/device, please register again to obtain a new code.

Q: When do registrations close?
A: Space-permitting, registrations will remain open throughout the duration of the program.

Q: What if I join late?
A: That’s okay! You can join at any time. Note that this is a live event, so you will miss a portion of the program or film screening if you join late.

Q: Can I pause the program to run to the bathroom?
A: In theory, yes. You can pause the program, but when you hit play, the screening will not pick up where you left off. Since this is a live event, you will miss a portion of the program and jump back in at a later point.

Q: I’m burning to ask the director this amazing question! Can I ask it?
A: These screenings will include a Q&A session and you will have the ability to submit questions via the online form for consideration. Note that in the interest of time, moderators may not be able to include all submitted questions.

Q: I can’t hear anything.
A: Make sure the volume is up on the video player, using the volume icon in the lower left corner. Make sure your computer speakers are also turned up.

Q: The video isn’t playing for me.
A: Please make sure you are using a supported browser (see above), and and try refreshing the page. Make sure that screen mirroring is turned off if you are using Safari. Make sure you are on a broadband internet connection. Cell phone internet, DSL, and other slow connections can cause problems watching scheduled showtimes and livestreams.

Q: The video is stuck on loading.
A: Please make sure you are using a high speed internet connection and try refreshing the page. Ensure that you are using a supported browser. 

Q: The videos are not autoplaying, and I just see a black window with a play button.
A: Please make sure you have allowed autoplay for this site. Here are instructions for Safari, Firefox, and Edge.

Q: I keep getting a “refresh the page” error.
A: Please turn off Screen Mirroring if you are using Safari. You can only cast to Airplay using the cast button in the bottom right corner of the player.

Q: I only see a black window where the player is, but I can hear the sound.
A: Please turn off Screen Mirroring if you are using Safari. You can only cast to Airplay using the cast button in the bottom right corner of the player.

Q: I can’t cast to my Chromecast.
A: Make sure you’re using the cast button in the bottom right corner of the player. If the button isn’t there, make sure you’re on the same WiFi network as your Chromecast and refresh the page. You may need to restart your browser or your Chromecast device. 

Q: The pre-show kept playing and the movie didn’t start at the scheduled showtime.
A: Occasionally the Chromecast will lose the connection to the originating device/browser, and won’t receive the cue to start the movie. To resolve the issue, stop casting, refresh the web page and then start casting again.

Q: I’ve followed all of the steps and am still having issues accessing this program. Who can I contact for help?
A: Please reach out to GIFilmFestivalSD@kpbs.org with specific questions. We’ll be monitoring this inbox throughout the festival and during the online programs. Please be patient and kind as we learn to navigate this process.